Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution Respond to customer inquiries via phone, email, and chat in a timely and professional manner Provide accurate information about products and services to customers Resolve customer complaints and concerns in a timely and effective manner Document cu

See below for supplementary language regarding Specialty Specific Requirements ( e.g. transplant, infusion) as applicable. Plan, implement, coordinate, evaluate and promote the continuity of care consistent with established standards and practices. Assesses health status by interviewing patient regarding current status and medical history. Collects and records nursing ass

Escorts patients to and from exam rooms, physician offices, and treatment room as appropriate. Records patient data prior to each physician visit, including but not limited to, vital signs, height, weight, allergies, and medication changes. Obtains all necessary patient records as required by physician prior to treatment or procedures. Prepares and stocks exam/treatment r

Acts as working general supervisor for the laboratory. Performs routine tests as required and develops knowledge of more complex tests to perform as needed. Supervises laboratory personnel. Evaluates qualifications of potential employees; interviews and hires; monitors and evaluates performance. Trains or assigns training of lab personnel. Provides for continuing educatio

Perform specimen analysis of Hematology, Coagulation, Chemistry and Urinalysis Perform analysis of blood samples in an efficient, accurate manner. Maintain and operate all laboratory equipment Adhere to laboratory quality control policies Participates in proficiency testing Prepare smears and perform manual differentials Process specimens for reference laboratory testing

Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co pays and balances; provides receipt. Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages cl

Assists with performing phlebotomy and collecting appropriate specimens from patients as ordered. Assures pre authorization and completes appropriate consent forms (ABN) prior to collection of limited coverage tests. Assists with special procedures as needed (i.e. bone marrows in the room). Follows the laboratories procedures for specimen handling and processing, test ana

(including but not limited to) Assists with performing phlebotomy and collecting appropriate specimens from patients as ordered. Assures pre authorization and completes appropriate consent forms (ABN) prior to collection of limited coverage tests. Assists with special procedures as needed ( i.e. bone marrows in the room). Follows the laboratory s procedures for specimen h

(including but not limited to) Provides leadership and direction to the overall provision and realization of social work services including health equity, with a focus on diversity, equity, and inclusion, and psychosocial oncology services to patients, families, and healthcare professional to ensure the delivery of high quality services and programming. Responsible for th

Plan, implement, coordinate, evaluate and promote the continuity of care consistent with established standards and practices. Assesses health status by interviewing patient regarding current status and medical history. Assesses patient/family needs and provides teaching and other instructional material. Provides psychosocial support to patients and families. Facilitates c

Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival. Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co p

Credentials and re credentials providers according to quality standards and company policies and procedures. Notifies providers of licensure expirations and submits licensure applications and renewal forms with payment to State agencies and appropriate departments. Recommends process improvements. Maintains current provider licensure files and provides information to hosp

Documents nursing assessments and patient teaching in the patient chart. Communicates all pertinent information and any interventions to the physician Assures nursing charges are accurate and complete on patient fee slips Provide professional nursing care for patients following established standards and practices Acts as a resource person to the medical assistants Triages

Provide Front Desk Support Greet and welcome all guests and patients as they enter the clinic Check in patients Collect copays Obtain insurance information Ensure that all appropriate forms are completed prior to seeing the provider and provide instruction as needed Answer incoming calls Maintain the lobby Process incoming mail and faxes Act as a liaison between check in

may include rounding at affiliated hospitals and weekend or after hours calls Serves as subject matter expert to the community, providing education and resources as needed Likely to supervise the activities of clinical nursing and support staff. May serve in practice or network wide APP leadership role May precept APP students Mentors new advanced practice providers. Other